Effective Date: 20/11/2022

1. Introduction

Terra Madre Tours and Travel Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Notice explains how we collect, use, and safeguard your information when you visit our website or use our travel and tourism services.

This notice complies with the Data Protection Act 2019 Kenya and regulations issued by the Office of the Data Protection Commissioner Kenya.

2. Information We Collect
3. a) Information You Provide

• Full name
• Email address
• Phone/WhatsApp number
• Passport/ID details (for bookings)
• Travel preferences and itinerary details
• Payment information

1. b) Automatically Collected Data

• IP address
• Browser type and device information
• Website usage data (cookies and analytics)

3. How We Use Your Information

We use your data to:

• Process bookings and reservations
• Communicate with you regarding travel plans
• Provide customized tour experiences
• Improve our services and website
• Send marketing communications (with your consent)
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your data based on:

• Consent
• Contractual necessity
• Legal obligations
• Legitimate interests

5. Cookies and Tracking Technologies

We use cookies to:

• Enhance website functionality
• Analyze site traffic
• Improve user experience

You can control cookies through your browser settings.

6. Sharing Your Information

We may share your data with:

• Hotels and accommodation providers
• Transport providers
• Tour guides and community partners
• Government authorities (where required)

All third parties are required to protect your data.

7. International Data Transfers

Your data may be transferred outside Kenya where necessary for travel arrangements.
We ensure appropriate safeguards are in place.

8. Data Retention

We retain your data:

• As long as necessary for service delivery
• To meet legal and regulatory obligations
• Until consent is withdrawn (for marketing)

9. Your Rights

You have the right to:

• Access your personal data
• Request correction or deletion
• Withdraw consent
• Object to processing
• Lodge a complaint with the Office of the Data Protection Commissioner Kenya

10. Data Security

We implement measures such as:

• Secure systems and storage
• Password protection
• Restricted access

11. Children’s Privacy

We collect limited data for minors only with parental/guardian consent.

12. Photography and Media Consent

Photos or videos may be taken during tours for promotional purposes.
We will seek your consent before use.

13. Third-Party Links

We are not responsible for third-party website privacy practices.

14. Updates to This Privacy Notice

We may update this notice periodically. Changes will be posted on this page.

15. Contact Us

Terra Madre Tours and Travel Ltd
📧 Email: terramadretntravels@gmail.com
📞 WhatsApp: +254715639223
🌐 Website: www.terramadretours.com